Communication is Key

Communicating seems like an easy thing to accomplish; however, there are so many types of communication that it becomes our job to determine what form of communication works best for our different clients. It's a learning process, but once you know that particular client's perference, providing them with the information they need becomes easier. I guess the old adage "It's not what you say, but how you say it" now needs to include "how you send it."