(“Customer Service is any contact between a customer and a company that causes a negative or positive perception by a customer")
One of the most important aspects to the success of a business is the ability to serve your customers. Satisfied customers refer business to you and make repeat purchases of your goods and services. If people find your employees are rude or don’t know what they’re talking about they’ll go elsewhere to make their purchases.
Below are 5 essential customer service skills that should apply to almost any organization:
Knowing When to Be Quiet
It can be easy to be drawn into an argument with irate customers. The better course of action is to let them vent without interrupting them. Eventually, they’ll run out of steam, allowing you to address the problem in a more civilized way.
Perhaps one of the most frustrating aspects of customer service for the customer is when they are passed on from one person to the next, often because nobody has the necessary knowledge to solve the problem. The ability to answer a question quickly and accurately will be appreciated by all of your customers.
The ability to listen is another important customer service skill. Attentive listening means that you’re not only hearing, but also comprehending what the customer is saying. This makes it easier to get the problem solved quicker.
Being courteous, respectful and friendly at all times whatever the situation is. Professionalism should be displayed not only towards customer but also towards team members, company and competitors.
You should be committed and have a sincere desire to solve the customers’ problems. Prioritizing your time and making sure you understand the customers’ needs and wants so that the issue is solved in a timely manner.