(“Customer Service is any contact between a customer and a company that causes a negative or positive perception by a customer")
One of the most important aspects to the
success of a business is the ability to serve your customers. Satisfied
customers refer business to you and make repeat purchases of your goods and
services. If
people find your employees are rude or don’t know what they’re talking about
they’ll go elsewhere to make their purchases.
Below
are 5
essential customer service skills that should apply to almost any organization:
Knowing When to Be Quiet
It can be
easy to be drawn into an argument with irate customers. The better course of
action is to let them vent without interrupting them. Eventually, they’ll run
out of steam, allowing you to address the problem in a more civilized way.
Possessing Knowledge
Perhaps one of the most frustrating aspects of customer
service for the customer is when they are passed on from one person to the
next, often because nobody has the necessary knowledge to solve the problem. The
ability to answer a question quickly and accurately will be appreciated by all
of your customers.
Listening
The ability to listen is another important customer
service skill. Attentive listening means that you’re not only hearing, but also
comprehending what the customer is saying. This makes it easier to get the
problem solved quicker.
Professionalism
Being
courteous, respectful and friendly at all times whatever the situation is.
Professionalism should be displayed not only towards customer but also towards
team members, company and competitors.
Problem solving
You should be committed and have a sincere desire to
solve the customers’ problems. Prioritizing your time and making sure you
understand the customers’ needs and wants so that the issue is solved in a
timely manner.
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